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Meet our President's Award Winner Matt McDonald

Each quarter we shine a spotlight on team members who exemplify our dedication to service and our core values. This quarter we are pleased to honor three recipients with our President’s Award. This spotlight features one of them: Matt McDonald, Expense Management, Team Lead.
Matt McDonald - President's Award Winner

Overseeing the day-to-day details, making sure the team is delivering on time and on schedule, helping out with payrolls, processing invoices and whatever other projects they need help with – it’s all in a day’s work for expense management team lead, Matt McDonald. 

Matt wasn’t actually looking for a job in relocation, but just like a lot of people in the industry, luck led him to where he is now.

“I was fresh out of college, looking for jobs on a job website and saw that a company was looking for a temporary living coordinator,” he says. “It sounded “logistic-y” and I thought, OK, that could be fun.”

When he showed up for the interview, things got more interesting. “(The interviewer told me) there was an expense role that they thought I would be a good fit for since I went to school for finance, so I changed my mind during the interview and went with the expense role. Relocation was a completely new thing for me. I didn’t really know there was a relocation industry - I just figured employers just did all that internally.”

Q & A: 

What components make up a good team?

Collaboration, and being reliable and detail-oriented. Plus, just being able to trust that things will get done without reminding. With my team, I know that if I send them something, it will get done that day.

What are three critical traits a client should look for in a prospective relocation management company?

Customer service, timeliness, and again, attention to detail. With so many moving parts, you need a coordinated team to be able handle it all.

If you could go anywhere, where would you relocate to?

I’m not sure if I would want to stay in country or move out of it. If it is in the US, it would be Wyoming or Montana – that would be a good time. Outside the US, I would say western Europe, most likely Spain.

What’s either the best advice you’ve ever received or worst advice you’ve ever received?

Best Advice: Don’t get complacent, especially when your dealing with people’s money. Complacency is a killer. It’s definitely the best advice I’ve gotten while at CRI.

Tell us something you’re excited about.The new Hogwarts Legacy video game that’s coming out in February 2023. I can’t wait to play that. I’ve got it preordered and everything.